FAQs
How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely online. If you need any assistance, feel free to contact us on WhatsApp at +91 9110249289.
What payment methods do you accept?
We offer secure and convenient online payment options for your purchases. You can complete your transaction using major credit cards, debit cards, UPI, and other online payment methods. Your information is protected, ensuring a safe shopping experience every time.
How long will it take to receive my order?
Our handcrafted products are made with love and care. Please allow 7–10 business days for custom and handmade orders to be delivered.
Paper Embroidery Kits are processed within 1–2 business days and are typically delivered within 5–10 business days, depending on your location.
We'll keep you updated throughout the process so you know when to expect your order. For any delivery or order-related queries, feel free to contact us on WhatsApp at +91 9110249289.
Is Cash on Delivery (COD) available?
At this time, we do not offer Cash on Delivery (COD). All orders must be completed using our secure online payment methods to ensure a smooth and reliable shopping experience.
Do you ship internationally?
Yes, we do offer international shipping. Please contact us via WhatsApp at +91 9110249289 before placing your order. We’ll be happy to assist you with shipping options, costs, and delivery timelines for your location.
Can I customize my order?
Yes! We love creating personalized and custom designs. If you have a specific idea, theme, name, or color preference, please contact us on WhatsApp at +91 9110249289 to discuss your requirements.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and work with you to find a suitable solution.
How can I contact THEHOOPSCART?
📞 WhatsApp: +91 9110249289
📧 Email: thehoopscartt@gmail.com
We're always happy to help!